Consulting     

Consulting Testimonials

The following are a few of the letters and comments we've received from our clients about ALG computer consulting.

"Hi Cary, This is Vivian from Maval Manufacturing in Twinsburg. I just wanted to let you know how pleased we are with Don's service. He's always so polite and friendly and quite accommodating. I called him this morning and he was here this afternoon to fix our machine. Once again, his speedy service saved us a lot of grief. Please let Don know that we appreciate his service. THANKS!"

"Once a month we pay commissions to our Sales People. The calculations must be done after the month is closed and in time to be called in with our "15th" payroll. The date is Monday April 9th for this month.

On Wednesday April 4 I discovered a MAJOR problem with our March figures. Mike Walsh came out on April 4 and 5 and after much investigation found the problem. I am sitting here now on the morning of Friday April 6 with the problem solved.

It would have caused an OVERPAYMENT of $9,359 to 6 employees. This would have been difficult if even possible to recover. (A total payment of $31,683 instead of $41,042.)

I know I really put the pressure on Mike, as he was my only hope. Mike came through and I want you to know what a SUPER job he did. My sincere thanks go to Mike and all the staff at ALG.

It's a real pleasure to do business with you."

 ·   Bob Norton, Nationwide Credit Services

"We have owned and used SBT Pro Series for the last two years. For the majority of that time, we were not pleased with any aspect of the system. What I realize now is that SBT was not the problem—the original consultant we hired was the reason for our dislike of the system. I was invited to attend a user meeting at ALG, and I started to see that I had been on the wrong road. I attended more user meetings, and I learned more. More importantly, I began to learn what we did not know about the system.

Recently, we have worked with Rick Totedo. He has taken the time to listen to our needs and has become sensitive to the things that are important to us in a software package. He and his group of consultants have made changes to our system that make it much more efficient. We are very pleased with the results and wish to thank Rick and his consulting group for their efforts.

We have more changes to make before we have a system that is truly what we want; however, now we feel we are on the right path with ALG. We only wish that we had started with ALG in the beginning. Thank you for your sincere effort and support." 

·        Craig Lucas, Vice President, Apple Scientific, Inc.

“I just received an invoice from ALG today.  After reviewing it, I just wanted to drop you a line and let you know how pleased we are with ALG’s SBT & network support services.

We have recently had the misfortune of working with 3 local network/computer consulting companies.  ALG does not provide the cheapest service in town, but the value we receive per dollar far surpasses any other company that we have dealt with.  ALG consultants are willing and able to listen and work closely with us.  They don’t try to hide any secret knowledge and are always happy to offer advice and suggestions for projects that we would like to implement ourselves.

Joe & Rick were at our facility to solve an SBT problem last week.  In the end, it ended up being a simple solution that we all (including myself) were kicking ourselves for not checking sooner.  Joe & Rick responded quickly and were very professional and easy to get along with.  Joe even ran home to pick-up a personal PC from his home to lend us for a week until our new server arrived.

ALG’s billing practices are also very fair.  It is always obvious that ALG is not trying to “nickel & dime” every customer for every minute, but instead builds long-term relationships.  Debi & I racked our brains for a week before we finally decided that we had better bite the bullet & hire ALG. I’m glad we did!  In the past I had always assumed that Debi & I worked well with Larry (our usual ALG consultant) because he was Larry. Now I realize that all of your staff is top notch!”

·        Joe Fellows, President, The Cutting Edge

“I am writing to express my appreciation to Mike Walsh and ALG for responding in such a timely manner to an SBT crisis at USIC Corporation. On Monday, March 1, 1999, we replaced old computers with new updated hardware. During this process, we of course attempted to access our accounting software, SBT. We were unable to do this and worse, had lost our sysdata and several other dbf files. I called ALG that day. Mike Walsh got back to me promptly, called SBT and had an answer by the end of the day. He then also agreed to come out the very next day to fix our problem. When he left at 4:30 p.m., we thought all was well, but on the second attempt at accessing SBT, I ran into the same exact problem. I called ALG and they paged him immediately. He turned right around and came back. Luckily we were able to recreate our files from backups and no permanent damage was done. It turned out that our network login screen was to blame.

I realize, as a company, that we have not done a lot of business with you and our new software is not an SBT product. Therefore, I was even more amazed to be treated as such an important client in our time of need. Thank you for providing such great service!”

·        Shelly L. MacDonald, Accounting Manager, USIC

“Kudos go out to Rick Totedo who literally saved the day (and the entire business) at Consumer Credit Counseling Services of Northeast Ohio on April 3, 2000.  Their debt management software that over 50 people use each day to conduct business crashed last Monday.  The company that sold CCCS the system and the three in-house computer support people at CCCS couldn’t get it back up and running.  Rick stepped in on Thursday.  He spent all day Saturday and Sunday there, and had the company back up and running Monday morning.  He even had to customize his own desktop computer and turn it into a temporary file server to get the job done.  Jay Seaton, president of CCCS and an ALG advisory board member, called Monday morning.  He thanked ALG and specifically Rick for not only doing what others couldn’t do, but also for being so professional about it.  This is the kind of effort that gets ALG word of mouth referrals and client loyalty.  Way to go Rick!!!”

• as reported by Cary M. Root, President, ALG

“As we begin the New Year, I look back at all the projects we completed in 1998. The largest and most significant could not have been completed without the expert assistance provided by ALG.

The year 2000 upgrade and associated accounting conversion was completed on time. This simply would not have happened without Joe and Rick working so closely with with our staff to work out all the problems, large and small, associated with such a major undertaking. My compliments to their professionalism.

I would be proud to offer our experience with this project as a testimonial to the quality of work performed by the ALG team to any prospective client.”

·        David H. Glavin, Glavin Specialty Company

“I wanted to finally take this opportunity to express my sincere thanks and gratitude to you and your organization for the services that you have provided Beck Aluminum Corp. over the past several months. As you are aware, our company became a full time user of SBT Pro Series as of the first of the year. We made the switch from a DOS system that had been in place for about eight years. Not only was it incompatible from a Y2K standpoint, but we had substantially outgrown the package and found it necessary to implement new accounting software. While transitions of this nature are inherently difficult, the ongoing support from Rick Totedo and your staff provided for a smooth changeover.

The other major development we encountered this year was to move our office from the downtown headquarters to our new location in Mayfield Heights. As you can imagine, this was also a daunting task, particularly from a systems standpoint. Once again, your staff was right there with us throughout the entire process to insure a smooth transition. Rick and Jeremy, in particular, spent a good part of Friday evening and Saturday working to get everything up and running s that we could come in Monday morning and do business as usual.

I just wanted to express my appreciation for the support your company has provided. I am looking forward to an ongoing successful business relationship between our respective organizations.”

·        Robert J. Mantz, Controller, Beck Aluminum Corp.

“I want to take this opportunity to express our sincere appreciation for the assistance you and your staff provided to us in completing our month-end and fiscal year-end processing.

When we lost our analyst/programmer only two weeks before our closing date, there was great concern for our overall exposure to systems support for all of our internal management reporting. Our confidence in your analytical and programming skills turned out to be justified, as we did not miss a single filing deadline.

Your perseverance was instrumental in being able to reconstruct processing sequences as well as identifying the critical factors in our closing process. Your efforts in documenting the processes have resulted in improving our closing process for each month-end period since.

It was a unique situation that we were facing, and it took a unique blend of technical skills, analytical ability and coordination to get us through it. You were a key member of the team that worked on this problem and we feel very fortunate to have had the benefit of your expertise available to us. Thank you for such a fine and effective effort.”

·        Austin J. Mulhern, President and Chief Operating Officer, Security Federal Savings and Loan Association

“Enclosed is our check for services rendered. I am writing to convey to you my appreciation for the superb and timely services performed by Dan on May 22. I believe he “bent over backwards” in order to help us re-establish our mailing list and deal with Ben’s computer. I am very appreciative of his efforts.

Your firm has consistently provided a high level of services to our organization. We sincerely appreciate the efforts.”

·        William A. Wortzman, President, The Wortzman Company

“You are lucky to have Don Peters as an employee! He is a great asset.

We stumbled upon ALG a few years ago when our Novell network crashed. We flipped open the yellow pages and saw the Novell listed in your ad. Don Peters was the consultant sent out and we liked him immediately. Since then we call him for everything.

We do not have a MIS department here, so I, as the Office Manager, brunt most of the computer problems. Don has a way of explaining things so I can understand. He has always clearly laid out my options allowing me to make educated decisions. Our first project was upgrading to Windows from DOS. Don recommended ALG classes and several of our employees have attended. WE were pleased with the classes also.

Don just completed our second project of launching us into cyberspace. (Looks like we’ll be coming back for more classes!)

We love having Don in our office. Besides his great sense of humor, he is very efficient. Don runs around from computer to computer to make the most of his time here. (Which we truly appreciate!)

I could go on and on, but the point is Don Peters deserves a major pat on the back. Please pass this along to him and copy to his personnel file.

·        Charla Bissell, Office Manager, Maval Manufacturing, Inc.